Emergency Support
Emergency Support Hours
Monday to Friday, 5 p.m. - Midnight (Eastern Time)
Saturday & Sunday, 8 a.m. - Midnight (Eastern Time)
How Do I Contact KD Emergency Support?
Call the automated KD Emergency support line at (866) 260-1702 and leave a voicemail when prompted. Be sure to speak clearly and include the following information:
- Your full name
- Your ANGEL username
- Course and section numbers (if applicable)
- A detailed description of the emergency (including any error messages)
- Phone number and/or e-mail address where you can be reached
Your information will be routed to the Helpdesk Technician on call, who will contact you within 60 minutes of your initial phone call to resolve your issue.
Providing Additional Information
If you wish to provide additional information about an emergency you are experiencing, you may do so by emailing the KD Helpdesk at kdhelp@indiana.edu.
Examples of Technical Emergencies
- Inability to complete time-sensitive coursework due to an error or technical problem in ANGEL
- Inability to complete or submit a quiz or exam due to an error or technical problem in ANGEL
- Problems connecting to a live chat session or Adobe Connect meeting
Issues Not Considered an Emergency
- Forgotten password/passphrase
- Loss of Internet access due to power outage or personal computer failure
- Course registration deadlines
- General technical questions
